Senior Account Manager

Job Summary

To support a growing Customer Success team, the full-time Senior Account Manager will serve as the primary contact for AmLaw firms, delivering personalized service, managing client relationships, and ensuring operational excellence in a remote environment.

Key responsibilities

• Deliver white-glove service to assigned AmLaw firms, tailored to each firm's preferences and workflows
• Collaborate with Account Executives to align on account priorities and address client concerns
• Manage deposition orders and scheduling requests, ensuring accuracy and timely resolution of issues

Required qualifications

• 3+ years of experience in account management, customer success, or customer service within the legal industry
• Proven client-first mindset with a track record of high-touch service delivery
• Strong attention to detail and ability to identify discrepancies in job details and scheduling
• Effective communication skills, both written and verbal, especially in challenging situations
• Ability to thrive in a fast-paced environment while managing competing deadlines and urgent requests