Senior Account Manager

Job Summary

Supporting a broad portfolio of Brand Partners, the full-time Senior Account Manager will manage client relationships, drive engagement, and leverage data and technology to maximize partnership value, while working in a hybrid capacity from major markets such as South Florida, New York, Boston, or Chicago.

Key responsibilities

• Take ownership of Brand Partner success and retention by ensuring they understand the value of their partnership
• Effectively manage a diverse portfolio of 150+ Brand Partners using data and technology to streamline workflows and enhance engagement
• Utilize performance data and insights to identify trends and opportunities for improving Brand Partner results

Required qualifications

• 5+ years of experience in account management or customer success, preferably in design, technology, or marketplaces
• Experience in customer or partner success roles within a marketplace environment
• Strong ability to build relationships and lead group engagements effectively
• Proven fluency with data analysis to derive actionable insights for account performance
• Demonstrated capacity to manage a high volume of accounts while maintaining organization and responsiveness