Senior Account Manager - Group Benefits

Job Summary

Managing key employer group client relationships, the remote Senior Account Manager - Group Benefits will serve as the primary contact for issue resolution, coordinate service delivery with internal teams and external partners, and drive client satisfaction and retention.

Key responsibilities

• Serve as the primary contact for assigned key employer group clients, addressing issues and preparing for renewals
• Build and maintain strong relationships with client contacts and broker partners while proactively communicating account status and updates
• Monitor account performance, identify growth opportunities, and prepare client reports and stewardship presentations

Required qualifications

• Bachelor's degree in marketing, business administration, sales, or a related field preferred
• 5+ years of experience in insurance, benefits administration, or client services
• In-depth understanding of group insurance products and administrative concepts
• Proficiency in Microsoft Office Suite; familiarity with Salesforce preferred
• Self-motivated with leadership and mentorship abilities, requiring little oversight