Senior Advisor, Customer Operations
Job Summary
Leading customer operations initiatives, the full-time Senior Advisor, Customer Operations will provide strategic and operational leadership for Individual Dental Operations, focusing on improving customer experience and operational performance in a remote setting.
Key responsibilities
- Lead cross-functional initiatives to enhance service delivery and operational performance
- Oversee operational readiness for changes affecting contact center operations and ensure alignment among internal and external teams
- Drive strategic improvement initiatives by analyzing customer insights and operational performance to identify enhancement opportunities
Required qualifications
- Bachelor's degree in Business Administration, Operations, Healthcare Administration, or a related discipline
- Advanced experience in customer operations, particularly within contact center environments
- Demonstrated ability to lead complex, cross-functional initiatives and manage multiple stakeholders
- Strong knowledge of operational processes, including training, knowledge management, and compliance
- Experience in developing operational documentation and executive-ready communications
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,725 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
