Senior Application Support Engineer
Job Summary
Leading a dedicated Application Support function for a GCP-hosted commercial card and payments platform, the full-time Senior Application Support Engineer will manage complex incident triage, build monitoring and alerting systems, and automate repetitive tasks while serving as the primary technical point of contact for banking client escalations in a remote setting.
Key responsibilities
- Lead triage of complex incidents, utilizing GCP tools and MySQL queries to identify root causes and document timelines
- Design and maintain alerting strategies and dashboards to monitor service performance and track key product flows
- Develop internal back-office tools and automation scripts to enhance team efficiency and streamline support operations
Required qualifications
- 8+ years of experience in application support or technical operations with a leadership component
- Proficiency in MySQL, including writing complex queries and diagnosing performance issues
- Hands-on experience with Google Cloud Platform, particularly Cloud Logging and Cloud Monitoring
- Strong scripting skills in Python or Bash for automation and tooling development
- Demonstrated ability to document incident investigations and contribute to a knowledge base or runbook library
Complete Job Description
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