Senior Associate, Relationship Management

Job Summary

To support the team in delivering value to 529 and CSA partners, the full-time Senior Associate, Relationship Management will manage partner relationship plans, address escalated client issues, and collaborate cross-functionally to ensure alignment with business objectives in a hybrid work environment.

Key responsibilities

• Develop and monitor partner relationship plans, actively participating in status meetings and collaborating with various teams
• Handle complaints and troubleshoot problems independently, implementing effective solutions
• Communicate with partners and internal stakeholders through various channels, ensuring accurate and timely reporting

Required qualifications

• 1-3 years of experience in client service roles
• Strong time management and organizational skills
• Proven ability to multitask and manage a high volume of inquiries
• Critical problem-solving skills and a proactive attitude
• Commitment to superior customer service