Senior Associate Service Delivery

Job Summary

To support client implementations and enhance service delivery, the full-time remote Senior Associate, Service Delivery will maintain client benefits websites, resolve client inquiries, and provide advanced operational support while modeling the company's core values.

Key responsibilities

• Resolve client issues and manage inquiries related to benefits administration products
• Support the configuration and maintenance of client benefits websites, ensuring accurate updates and quality assurance
• Prepare and deliver training sessions and presentations to clients, enhancing engagement and understanding of services

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in benefits administration, including hands-on support of administration platforms
• 3+ years of experience in a client services role
• 2+ years of project management experience
• Solid technical background with experience in benefits administration systems; familiarity with payroll systems and HRIS preferred