Senior Associate Service Delivery

Job Summary

To support client implementations and enhance service delivery, the full-time remote Senior Associate Service Delivery will maintain client benefits websites, resolve client inquiries, and provide operational and technical support while modeling the company's core values.

Key responsibilities

• Resolve client issues by responding to inquiries and maintaining ownership of ticket resolutions
• Support the implementation and maintenance of client benefits websites, ensuring accurate updates and quality assurance
• Prepare and deliver technical presentations and training sessions for clients to enhance engagement and understanding of services

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in benefits administration, including supporting benefits administration platforms
• 3+ years of experience in a client services role
• 2+ years of project management experience
• Hands-on experience with benefits administration systems, with a preference for knowledge of payroll systems or HRIS