Senior Associate, Service Delivery

Job Summary

To support client implementations and enhance service delivery, the remote Senior Associate, Service Delivery will maintain client benefits websites, provide advanced operational support, and document processes while embodying the company's core values.

Key responsibilities

• Resolve client inquiries and issues, ensuring timely responses and proactive communication
• Support the configuration and maintenance of client benefits websites, including quality assurance testing
• Deliver training and presentations to clients, facilitating engagement and understanding of products and processes

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in benefits administration, including support for benefits administration platforms
• 3+ years of experience in a client services role
• 2+ years of project management experience
• Hands-on experience with benefits administration systems and a solid technical background