Senior Audiology Tech Support
Job Summary
To provide exceptional audiological support, the full-time Senior Audiology Tech Support Representative will assist hearing care professionals with hearing aid technology, mentor team members, and contribute to operational efficiency while working onsite.
Key responsibilities
- Offers technical assistance and troubleshooting for hearing aids and related software
- Serves as a subject matter expert, providing training and support to new hires and team members
- Coordinates daily schedules and assists leadership in maintaining effective team operations
Required qualifications
- Audiology Degree (M.S./M.A./Au.D. or HIS equivalent) with 1-2 years of clinical/field experience in audiological evaluations and hearing aid dispensing
- Minimum of 2 years' experience in an Audiology Tech Support call center
- Strong technical foundation in hearing aids and a proven history of delivering exceptional customer experiences
- Experience facilitating virtual training sessions and guiding peers through complex customer situations
- Demonstrated ability to work in a fast-paced environment while prioritizing tasks effectively
Complete Job Description
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