Senior Billing Support Specialist

Job Summary

Supporting a growing physician network, the full-time Senior Billing Support Specialist will assist customers with billing and claims resolution through high-volume email and phone inquiries in a remote call center environment.

Key responsibilities

• Respond to high volume inquiries via email and phone
• Provide resolution guidance and support on complex claims and billing inquiries
• Act as a subject matter expert, communicating updates and ensuring team understanding

Required qualifications

• High School Diploma preferred; advanced certification or degree a plus
• 2+ years of experience in a call center customer service environment
• Familiarity with healthcare billing and claim resolution required
• Experience with athenaOne EHR and Salesforce or similar CRM preferred
• Proficient in using software such as Google Docs, Sheets, and cloud-based applications