Senior Business Analyst
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Job Summary
To support legal operations, the full-time Senior Business Analyst will gather and analyze business needs, translate them into technical requirements, and collaborate with cross-functional teams to resolve issues within the eBilling and Matter Management ecosystem.
Key responsibilities
- Perform daily ticket triage, maintaining ownership from initial intake to final resolution
- Partner with stakeholders to troubleshoot complex system behaviors and identify root causes
- Develop User Acceptance Testing (UAT) plans and conduct UAT testing as needed
Required qualifications
- 8 - 10 years of experience in business analysis, program or product management, or management consulting
- Strong experience with Team Connect and litify
- Proven ability to elicit and build comprehensive business requirements and project plans
- Experience with Agile methodologies and tools
- Strong interpersonal skills for developing partnerships across teams
Complete Job Description
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