Senior Business Systems Analyst
Job Summary
Supporting the Leadership Team of Application Services, the full-time Senior Business Systems Analyst will focus on enhancing customer success through operational effectiveness and renewals, working remotely to analyze business requirements and improve workflows within the customer operations organization.
Key responsibilities
- Partner with cross-functional teams to assess business needs and their impact on customer systems
- Develop and document customer success processes while managing business strategy for services teams
- Analyze technology solutions and recommend best practices to enhance system performance and user experience
Required qualifications
- 5+ years of professional experience in Salesforce and Customer Success solution design
- Strong understanding of Salesforce Administration and Configuration
- Experience with process definition methodologies
- Proficiency in Microsoft Visio or other modeling tools
- Knowledge of data analysis to support process definition and performance monitoring
Complete Job Description
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