Senior Call Center Representative
Job Summary
Providing exceptional support remotely, the full-time Senior Call Center Representative will manage a high volume of inbound client inquiries, process customer profile changes, and ensure first call resolution while documenting interactions in the appropriate systems.
Key responsibilities
- Research and resolve complex customer inquiries and escalations, ensuring a strong understanding of business rules and procedures
- Determine root causes of client issues and coordinate with internal departments for resolution
- Serve as a team resource and mentor for new hires, while participating in departmental projects
Required qualifications
- High School Diploma or GED
- 4 - 6 years of related experience in a call center environment
- Strong understanding of business rules, products, and procedures
- Experience in managing client escalations and retaining clients at risk
- Ability to document customer interactions accurately in systems
Complete Job Description
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