Senior Care Center Support Specialist
Job Summary
Supporting a growing physician network, the full-time Senior Care Center Support Specialist will assist customers with billing and claims resolution inquiries in a high-volume remote call center environment.
Key responsibilities
- Respond to high volume inquiries via email and phone, providing timely assistance
- Triaging case volumes and offering resolution guidance on complex claims and billing inquiries
- Act as a subject matter expert, communicating updates and providing support to care center staff
Required qualifications
- High School Diploma preferred; advanced certification is a plus
- Familiarity with healthcare billing and claims resolution preferred
- 2+ years of experience in a call center customer service environment
- Experience with software such as Salesforce and AthenaNet is a plus
- Must have a private, quiet workspace with high-speed internet access for remote work
Complete Job Description
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