Senior Care Coordinator

Job Summary

Supporting members in navigating their healthcare journey, the full-time Senior Care Coordinator will provide guidance through specialist visits, imaging, physical therapy, and other in-person care while working remotely and adapting to evolving workflows and member needs.

Key responsibilities

• Coordinate appointments and follow up on care to ensure smooth transitions between digital and in-person services
• Provide clear communication to members about provider options, network status, and care processes
• Manage a varied caseload with empathy and responsiveness, documenting interactions accurately

Required qualifications

• 4+ years of experience in healthcare administration, care coordination, or related clinical settings
• Working knowledge of health-plan navigation, including referrals and prior authorizations
• Experience using EHR/EMR and scheduling systems
• Ability to work from a private, professional space with reliable internet
• Availability for varying shifts across Eastern or Pacific Time zones