Senior Care Solutions Specialist

Job Summary

Guiding families through their initial conversations about in-home care, the full-time hourly Senior Care Solutions Specialist will connect with potential clients primarily via phone to assess their needs, develop sales strategies, and coach a team of Care Solutions Consultants in a remote setting.

Key responsibilities:

• Develop, pilot, and refine new product offerings by collaborating with marketing and product teams based on client feedback
• Implement and refine sales playbooks to navigate complex customer situations while balancing business goals with empathy
• Drive continuous improvement by identifying process gaps and proposing adjustments to enhance client experience and product positioning

Required qualifications:

• Bachelor's degree preferred
• 5+ years of phone-based sales or customer service experience (inbound and outbound)
• Experience in developing sales strategies
• Proven ability to thrive in a metrics-driven environment
• Experience in home care, healthcare, or senior services is a strong plus