Senior Care Support Associate

Job Summary

To support a growing Care Support team, the full-time Senior Care Support Associate will deliver exemplary service to members and providers through various communication channels while managing specialized support workflows and quality assurance processes in a remote environment.

Key responsibilities

• Serve as the first point of contact for member inquiries, providing support through messaging, phone, and live chat
• Assist members with enrollment, clinic coordination, and appointment bookings while resolving escalated care needs
• Participate in quality assurance processes and mentor junior associates through knowledge sharing

Required qualifications

• 2+ years of experience in high-volume customer service settings
• Experience in healthtech, fertility benefits, or insurance
• Strong organizational skills and ability to manage multiple workstreams independently
• Comfort adapting to shifting priorities in a fast-paced, remote environment
• Familiarity with Zendesk, Slack, and Google Workspace preferred, not required