Senior Case Manager

Job Summary

To support its national case management and resource-navigation efforts, the part-time Senior Case Manager will manage confidential intake, coordinate resource navigation, and assist beneficiaries in accessing public and community resources remotely, dedicating approximately 10 hours per week.

Key responsibilities

• Conduct confidential intake and case triage, assessing needs and developing practical next steps for beneficiaries
• Provide high-touch support in navigating public benefits and community resources, ensuring beneficiaries understand eligibility and application processes
• Build and maintain relationships with service providers and community organizations to enhance referral pathways and resource accuracy

Required qualifications

• At least 10 years of relevant experience in case management or social services
• Demonstrated ability to manage complex, sensitive cases independently from intake to resolution
• Strong knowledge of public-benefit and community-resource systems
• Experience conducting intake and developing service plans while maintaining accurate case documentation
• Proficiency in using case management systems and online resource directories