Senior Client Director

Job Summary

Results-driven and strategic, the full-time Senior Client Director will own the commercial strategy, retention, and growth of a portfolio of high-value enterprise customers in a remote U.S. role, focusing on expanding recurring revenue and developing account plans that align with customer business initiatives.

Key responsibilities

• Own the commercial strategy and account plan for enterprise customers, ensuring retention and growth
• Build and maintain a healthy expansion pipeline by identifying new business initiatives and opportunities
• Lead renewal and expansion strategies, focusing on protecting revenue and increasing customer investment

Required qualifications

• 7+ years in customer-facing roles within SaaS, Customer Data Platforms, or related fields
• Proven ability to establish credibility with decision-makers and construct data-driven business cases
• Exceptional cross-functional collaboration skills with experience aligning internal stakeholders
• Project and program management capability, managing complex customer initiatives and timelines
• Strong negotiation skills and polished communication abilities to foster long-term customer trust