Senior Client Experience Manager

Job Summary

Working remotely on a contract basis, the Senior Client Experience Manager will build relationships with stakeholders to design and implement strategies for enhancing the client experience in Retail and Advisor Services.

Key responsibilities

• Help design the Private Markets strategy and end-to-end experience for clients
• Define the long-term vision for integrating Forge into the platform and digital channels
• Stand up implementation programs to define requirements and facilitate the delivery of the client experience

Required qualifications

• Proven experience in client experience management or product strategy
• Strong understanding of Retail and Advisor Services within financial markets
• Ability to influence and collaborate with stakeholders across various levels
• Experience in designing and implementing strategic initiatives
• Self-starter with a client-first mentality and strong decision-making skills