Senior Client Experience Manager

Job Summary

To architect a premier digital investing experience, the full-time contract Senior Client Experience and Product Strategy Manager will collaborate with executive stakeholders to develop an end-to-end omnichannel solution that enhances client engagement and drives business impact.

Key responsibilities:

• Architect the private markets product strategy and user experience for seamless adoption across retail and advisor channels
• Define a multi-year platform integration roadmap with senior stakeholders to scale digital capabilities
• Lead cross-functional implementation programs with technology partners to ensure high-impact solution delivery

Required qualifications:

• 4+ years of experience in product strategy, management consulting, or client experience design
• Advanced proficiency in Microsoft PowerPoint and Excel for data-driven proposals and presentations
• Proven ability to navigate ambiguity and lead cross-functional teams to achieve measurable business impact
• Bachelor's degree with strong executive communication skills
• Ability to influence stakeholders without direct authority