Senior Client Service Manager

Job Summary

To ensure exceptional support and service delivery to key clients, the full-time Senior Client Service Manager will manage a portfolio of accounts remotely, focusing on operational excellence, client satisfaction, and strategic alignment while proactively solving issues and collaborating with cross-functional teams.

Key responsibilities

• Lead the delivery of administrative services for large client accounts, ensuring project deliverables are met on time
• Communicate consultatively with clients regarding issues, best practices, and service delivery functions
• Analyze client materials for quality standards and lead the annual enrollment process, coordinating internal teams to meet milestones

Required qualifications

• Minimum 5-10 years of experience in the healthcare industry, specifically in Benefits Administration
• Bachelor's degree or related field
• Proven experience in managing client relationships and delivering exceptional service
• Strong analytical and problem-solving skills with a focus on root cause resolution
• Experience coordinating cross-functional teams to drive results and maintain seamless client delivery