Senior Client Services Coordinator

Job Summary

Leading the resolution of complex client service issues, the full-time Senior Client Services Coordinator will act as the first escalation point, mentor team members, and drive operational improvements while working remotely.

Key responsibilities:

• Lead resolution of complex client service issues, particularly in high-volume areas such as UM Appeals
• Serve as a subject matter expert in UM Appeals and other operational workflows, ensuring compliance with payer-specific requirements
• Monitor and analyze operational performance, providing actionable insights to enhance service delivery and client satisfaction

Required qualifications:

• High School Diploma or equivalent required; Bachelor's degree strongly preferred
• 1-2 years of experience in healthcare appeals workflows and client services
• Knowledge of healthcare revenue cycle operations, including prior authorization and denials management
• Prior experience with hospital EMRs and payer portals preferred
• Proficiency in MS Outlook, PowerPoint, Word, and Excel