Senior Client Services Manager

Job Summary

To enhance client satisfaction and drive business growth, the full-time Senior Client Services Manager will manage client success initiatives, lead a team, and collaborate cross-functionally to ensure high-quality service delivery, while working remotely or in a hybrid capacity from designated locations.

Key responsibilities

• Ensure consistent, high-quality service delivery that meets or exceeds client expectations
• Develop and maintain strong relationships with key clients, serving as a trusted advisor
• Manage and mentor a client success team, fostering a culture of collaboration and customer advocacy

Required qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 5-8 years of experience in client success, account management, or customer experience
• Proven ability to manage client relationships and support business growth
• Experience leading and developing teams in a fast-paced environment
• Strong knowledge of customer success strategies and service excellence