Senior Client Success Manager
Job Summary
Owning a portfolio of strategic enterprise clients, the full-time Senior Client Success Manager will drive business results through proactive client interaction, program strategy execution, and revenue growth while working remotely.
Key responsibilities
- Establish and maintain effective relationships with key stakeholders and decision-makers across enterprise clients
- Manage the end-to-end renewal process and identify expansion opportunities within the client portfolio
- Collaborate cross-functionally with internal teams to address client issues and enhance overall client satisfaction
Required qualifications
- 7+ years of experience in Client Success or Account Management within digital health, healthcare, or SaaS sectors
- Experience managing strategic enterprise accounts and engaging with C-level executives
- Comfort operating in an AI-enabled product environment and explaining AI features to stakeholders
- Proven track record of success in client renewal and expansion initiatives
- Strong presentation, storytelling, and interpersonal skills
Complete Job Description
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