Senior Client Success Manager

Job Summary

To drive client and program success, the full-time Senior Client Success Manager will manage strategic customer relationships, oversee account performance, and collaborate with internal teams to ensure deliverables are met while working remotely.

Key responsibilities

• Serve as the primary point of contact for clients, aligning solutions with their goals and exceeding expectations
• Lead end-to-end project management, ensuring timely completion of contractual commitments and effective collaboration with cross-functional teams
• Monitor client program progress and performance, providing regular updates to stakeholders and advocating for client needs within the organization

Required qualifications

• At least 5 years of program management experience
• At least 5 years of account management experience
• Experience in client-facing roles with a strong understanding of client needs and accountability
• Familiarity with healthcare technology and data integrations
• Proficient in Microsoft Office and tools such as Jira, Confluence, and Smartsheet