Senior Client Success Manager

Job Summary

Serving as a strategic partner for enterprise-level customers, the full-time Senior Client Success Manager will own post-sales relationships, drive customer success, and optimize business processes while working remotely.

Key responsibilities:

• Act as the primary advisor for high-value enterprise accounts, fostering strong relationships with C-level stakeholders
• Align solutions with client objectives to deliver measurable ROI and manage end-to-end service delivery across internal teams
• Conduct Executive Business Reviews and monitor account health to identify at-risk accounts and pursue upsell opportunities

Required qualifications:

• 7+ years of experience in Client/Customer Success or Account Management, with 4+ years focused on enterprise-level customers
• Bachelor's degree in Business, Finance, Accounting, Engineering, or related field; MBA preferred
• Proven experience managing large accounts in B2B environments, particularly in SaaS or technology sectors
• Strong understanding of accounting principles and business process optimization
• Data-driven mindset with proficiency in CRM/CS tools such as Salesforce or Gainsight