Senior Client Success Manager
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Job Summary
Owning a portfolio of complex client relationships, the full-time Senior Client Success Manager will lead program launches, drive account health and growth, and serve as a strategic partner to clients and internal teams in a remote setting.
Key responsibilities
- Manage and grow strategic client relationships, ensuring client goals are prioritized
- Serve as a strategic advisor, guiding clients through program design and identifying growth opportunities
- Resolve escalations and operational challenges while maintaining proactive communication with stakeholders
Required qualifications
- 5-7+ years of experience in customer success, account management, or technology services, preferably in a SaaS environment
- Proven track record of managing strategic or enterprise-level client accounts, including renewals and expansions
- Experience in renewable energy, utilities, or related industries is preferred
- Strong program or project management skills with the ability to handle multiple high-priority initiatives
- A BS or BA degree
Complete Job Description
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