Senior Client Success Manager
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Job Summary
Managing onboarding and account expansion, the full-time Senior Client Success Manager will serve as the primary contact for insurance clients in Hong Kong and greater Asia, ensuring service excellence and identifying growth opportunities while working remotely.
Key Responsibilities
- Manage onboarding, account expansion, and service delivery for new and existing clients
- Develop and execute account plans to ensure client retention and growth
- Track and analyze client KPIs, presenting insights and opportunities
Required Qualifications
- At least 5 years of experience in client success, account management, or business development in healthcare, insurance, or digital services
- Fluent in English and proficient in Cantonese
- Based in Hong Kong with the ability to attend occasional in-person meetings or events
- Experience working within the healthcare or insurance landscape
- Proactive, analytical, and structured in approach, thriving in a fast-paced environment
Complete Job Description
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