Senior Client Success Manager
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Job Summary
Driving client success and program outcomes, the full-time Senior Client Success Manager will manage strategic customer relationships, oversee project leadership, and collaborate with cross-functional teams in a fully remote capacity.
Key responsibilities
- Serve as the primary point of contact for clients, aligning solutions with their goals and exceeding expectations
- Drive client value through performance optimization, monitoring progress, and identifying growth opportunities
- Lead end-to-end project management, ensuring contractual commitments are met on time and within scope
Required qualifications
- At least 5 years of program management experience
- At least 5 years of account management experience
- Experience in client-facing roles with a strong understanding of client needs
- Familiarity with healthcare technology and data integrations
- Proficient in Microsoft Office and tools such as Jira, Confluence, and Smartsheet
Complete Job Description
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