Senior Client Support Specialist

Job Summary

Providing exceptional support through live phone, chat, and email, the full-time remote Senior Client Support Representative will address client inquiries regarding benefits coverage and service issues, resolve complex escalated inquiries, and educate clients on self-service resources.

Key responsibilities

• Engage with clients through live support channels and resolve complex inquiries with empathy
• Utilize internal resources to accurately answer questions related to benefits and service experiences
• Identify trends in client inquiries and suggest improvements to departmental processes and knowledge resources

Required qualifications

• 2 years of experience in a contact center or customer-facing role
• High School diploma or equivalent; a 4-year college degree is a plus
• Experience in tele-health or medical insurance industries is preferred
• Familiarity with Zendesk and ability to multi-task in various systems
• Basic math skills and a dependable internet connection are required