Senior Client Tech Support
Job Summary
Providing advanced technical support, the full-time Senior Client Tech Support Associate will resolve complex client issues, collaborate with internal teams, and ensure client satisfaction while working remotely.
Key responsibilities:
- Provide first-level technical support to clients by responding to inquiries and resolving issues in a timely manner
- Troubleshoot and diagnose technical problems, offering effective solutions to ensure client satisfaction
- Document and track client interactions and resolutions in designated systems
Required qualifications:
- 2+ years of experience in a high-volume technical support environment involving hardware, software, or web applications
- 2+ years of experience troubleshooting technical issues with case documentation and customer communication
- Experience using ticketing or customer relationship management tools for issue documentation
- Any combination of educational background, related experience, and/or military experience
Complete Job Description
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