Senior Community Engagement Manager
Job Summary
To lead and grow Airbnb's guest-facing Community Voice programs, the full-time Senior Community Engagement Manager will manage the Guest Advisory Board, develop engagement strategies, and collaborate with cross-functional teams, all while working remotely within PST hours.
Key Responsibilities
- Lead end-to-end delivery of the Guest Advisory Board program, including member selection, onboarding, and feedback synthesis
- Engage the guest community through global workshops and pilot programs, partnering with various teams to evaluate outcomes
- Manage community escalations and maintain relationships with Board members, ensuring their voices are represented in internal discussions
Required Qualifications
- 10+ years of experience in community engagement, program management, or research
- Proven track record of building programs from the ground up, including strategy design and stakeholder buy-in
- Experience influencing cross-functional teams and executing pilot programs
- Ability to synthesize qualitative feedback into actionable insights for senior stakeholders
- Strong passion for community engagement, particularly within the travel sector
Complete Job Description
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