Senior Community Manager
Job Summary
Seeking a community-driven and highly organized Senior Community Manager, the full-time remote position will manage day-to-day community engagement, build relationships with families, and gather insights to influence products and marketing strategies.
Key responsibilities
- Own day-to-day community engagement and member experience across various channels
- Build relationships with engaged families and surface compelling customer stories for advocacy
- Identify recurring themes and customer feedback, producing actionable insights for cross-functional teams
Required qualifications
- 5+ years managing online communities or customer advocacy programs
- Experience with community platforms such as Facebook Groups, Reddit, or Circle
- Strong organizational and project management skills
- Ability to analyze qualitative feedback and identify actionable insights
- Experience supporting customer research initiatives and creating customer stories
Complete Job Description
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