Senior Community Manager

Job Summary

Leading community management for a major online retailer, the contract Senior Community Manager will develop and execute social media strategies, engage with audiences, and analyze community insights while working remotely.

Key responsibilities:

• Own the day-to-day community strategy and define brand engagement across social platforms
• Manage content calendar planning and oversee publishing schedules while optimizing for platform best practices
• Analyze community sentiment and performance data to extract insights and recommend actionable strategies

Required qualifications:

• 3+ years of experience in community management or social media, preferably in an agency or consumer brand setting
• Proven ability to build and engage social communities effectively
• Familiarity with social media management tools like Sprinklr and Monday.com
• Exceptional writing skills with a strong understanding of platform culture and trends
• Experience in moderating sensitive online conversations and managing client communications