Senior Consumer Affairs Specialist
Job Summary
Supporting the Client Experience team, the remote Senior Consumer Affairs Specialist will manage formal complaint review and investigation, ensuring accurate responses to both regulators and customers on behalf of institutional clients for life and annuity solutions.
Key responsibilities
- Research and resolve complaints from consumers and regulatory bodies
- Draft thorough complaint response letters for medium to complex issues
- Collaborate with business areas to facilitate resolutions and participate in departmental projects
Required qualifications
- Undergraduate degree or equivalent experience
- Minimum 3 years of life insurance operations and compliance experience
- Experience in a compliance or insurance operations function preferred
- Knowledge of Life & Annuity products/systems required
- Customer-focused mindset with strong time management skills
Complete Job Description
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