Senior Conversational AI Engineer
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Job Summary
To lead the development and maintenance of an enterprise-level automated voice agent platform, the long-term contract Senior Conversational AI Engineer will work remotely, taking technical ownership of conversational AI solutions while enhancing functionality and ensuring production stability.
Key responsibilities
- Own the development, configuration, and maintenance of enterprise conversational AI and voice agent solutions
- Design, develop, and deploy conversational AI workflows, voice bot interactions, and IVR scripts
- Build and troubleshoot RESTful APIs and integrations between conversational AI platforms and enterprise systems
Required qualifications
- Strong hands-on experience with enterprise conversational AI agents or intelligent virtual assistants
- Proficiency in Cognigy.AI or similar conversational AI platforms
- Experience with NICE CXone Studio, IVR applications, and call-routing logic
- Proficiency in JavaScript, TypeScript, Python, SQL, or related programming technologies
- Working knowledge of Generative AI, natural language processing, and conversational AI orchestration
Complete Job Description
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