Senior Credit Disputes Specialist

Job Summary

Working remotely, the full-time hourly Senior Credit Disputes Specialist will manage credit dispute functions, ensuring accurate reporting to credit bureaus and compliance with regulatory standards.

Key responsibilities

• Handle credit dispute functions, utilizing company resources to investigate account information and ensure accurate credit reporting
• Act as a liaison between consumer reporting agencies and Upstart, resolving credit bureau-related issues and assisting with customer inquiries
• Ensure compliance with the Fair Credit Reporting Act (FCRA) while maintaining service levels and updating account statuses as necessary

Required qualifications

• 1-2 years of experience in credit bureau reporting at a financial institution
• In-depth knowledge of credit dispute resolution and familiarity with credit reporting agencies
• Experience working with e-Oscar and understanding of the Metro2 format
• Strong understanding of key credit reporting laws, including the Fair Credit Reporting Act (FCRA)
• High School Diploma and/or GED or relevant equivalent experience