Senior Customer Account Manager
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Job Summary
Maintaining account retention and developing client relationships, the remote Senior Customer Account Manager will identify new opportunities within the existing customer base and execute territory plans to drive customer retention and upsell initiatives.
Key responsibilities
- Maintain account retention while providing exceptional customer service
- Identify and close new opportunities within the existing customer base
- Coordinate with business users and procurement to ensure timely renewals
Required qualifications
- 1+ year experience interacting with customers and internal stakeholders
- Strong leadership and teamwork skills
- Proficiency with Salesforce.com and other CRM tools
- Ability to manage multiple systems and conflicting priorities
- MS Office knowledge including Word, Excel, and PowerPoint
Complete Job Description
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