Senior Customer Account Manager
Job Summary
Managing high-value customer relationships, the full-time Senior Customer Account Manager will drive enterprise-wide adoption, lead renewals and expansions, and elevate customer interactions in a remote or hybrid setting.
Key responsibilities
- Build and maintain executive-level relationships and account maps for strategic customers
- Lead complex negotiations for renewals and expansions, focusing on value and transparency
- Serve as the primary owner of inbound inquiries, qualifying and managing customer demands effectively
Required qualifications
- Proven experience managing strategic customer relationships and enterprise-scale SaaS implementations
- Working fluency in enterprise imaging technologies such as PACS, VNA, DICOM, and HL7/FHIR
- Demonstrated ability to engage with C-suite executives and frontline users
- Experience in leading renewal and expansion negotiations with strong commercial judgment
- Comfort operating in a CRM environment, preferably HubSpot
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,908 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
