Senior Customer Analytics Director

Job Summary

Seeking a strategic and analytical Senior Customer Analytics Director, this full-time remote position will manage analytics, performance metrics, and data-driven insights to enhance customer retention and optimize revenue performance while collaborating with the Chief Customer Officer and cross-functional teams.

Key Responsibilities

• Ensure compliance of key customer performance metrics with industry standards and translate company metrics into actionable operational views
• Lead data preparation and analytical narrative for executive presentations, framing business performance and revenue risks
• Own ongoing reporting and variance analysis for renewal rates, providing detailed breakdowns of underlying drivers

Required Qualifications

• 10+ years of experience in customer analytics, revenue analytics, FP&A, or related fields within a B2B SaaS environment
• Deep knowledge of SaaS recurring revenue models, including ARR, GRR, and NRR
• Advanced proficiency in SQL, Excel, and BI tools for data modeling and visualization
• Proven ability to translate business requirements into technical data specifications and executive-ready dashboards
• Experience in a Private Equity-backed enterprise with board-level reporting is strongly preferred