Senior Customer Architect
Job Summary
Seeking a highly technical and customer-centric Senior Customer Architect, the full-time remote position will manage customer implementations and adoption programs for the Harness AppSec portfolio, providing hands-on guidance and developing strategic success plans to maximize customer value.
Key responsibilities
- Serve as the primary technical owner for customer implementations, ensuring alignment with their goals and success criteria
- Provide hands-on technical guidance throughout the customer lifecycle, from onboarding to value realization
- Analyze customer usage data to identify trends and optimization opportunities, delivering actionable recommendations
Required qualifications
- 7+ years of experience in software engineering, solutions architecture, technical consulting, or related fields
- 5+ years of experience with cloud infrastructure (AWS, GCP, Azure), CI/CD tools, and application security practices
- Proven ability to manage complex customer relationships and communicate technical value effectively
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred
- Strong troubleshooting skills and programming experience, particularly in the Kubernetes ecosystem and Linux
Complete Job Description
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