Senior Customer Communications Coordinator

Job Summary

Working remotely in a full-time capacity, the Senior Customer Communications Coordinator will manage the development, implementation, and maintenance of machine-derived letters and notices, ensuring compliance with regulatory requirements while collaborating with internal partners and vendors to enhance communication processes.

Key responsibilities:

• Identify programming criteria for machine-derived letters based on business requirements and event triggers
• Create test plans and conduct User Acceptance Testing for letter changes, monitoring post-implementation enhancements
• Engage with cross-functional teams to define letter logic and guidelines for customer communications

Required qualifications:

• Bachelor's degree or equivalent combination of education and experience preferred
• Four to six years of related experience in the mortgage servicing industry
• Proficiency in MS Office, particularly Excel, at an intermediate level
• Strong logical reasoning and data analysis capabilities
• Ability to manage multiple tasks and work under tight deadlines