Senior Customer Communications Coordinator

Job Summary

To enhance customer communication processes, the full-time Senior Customer Communications Coordinator will develop, implement, and maintain machine-derived letters and notices while ensuring compliance with regulatory requirements in a remote setting.

Key responsibilities:

• Identify programming criteria for machine-derived letters based on business requirements and event triggers
• Create test plans and perform User Acceptance Testing for letter and statement changes, monitoring enhancements post-implementation
• Engage with cross-functional teams to define letter logic and guidelines for customer-facing communications

Required qualifications:

• Bachelor's degree or equivalent experience preferred
• Four to six years of experience in the mortgage servicing industry
• Intermediate proficiency in MS Office, particularly Excel
• Strong logical reasoning and data analysis capabilities
• Ability to manage multiple tasks under tight deadlines