Senior Customer Development Executive
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Job Summary
Focused on managing and expanding existing customer relationships, the full-time Senior Customer Development Executive will drive renewals, upsell, and cross-sell opportunities while collaborating closely with Customer Success Managers in a remote environment.
Key Responsibilities
- Own the commercial relationship for a book of existing customers
- Drive expansion opportunities by identifying upsell and cross-sell needs
- Lead and manage the renewal process, including pricing discussions and contract negotiations
Required Qualifications
- 12+ years of experience in account executive, customer success, or renewal-focused sales roles
- Proven ability to meet or exceed expansion and renewal targets
- High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically
- Strong analytical mindset; ability to leverage customer data and product usage insights
- CRM proficiency (Salesforce, Gainsight, or equivalent)
Complete Job Description
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