Senior Customer Education Manager

Job Summary

Owning the strategy and governance of the customer-facing content ecosystem, the full-time Senior Customer Education Manager will manage the organization and scaling of educational materials while collaborating with cross-functional teams to ensure content accuracy and effectiveness, all in a remote capacity.

Key responsibilities

• Audit and govern the existing customer enablement content library, retiring outdated materials and setting standards for new additions
• Build frameworks for the creation, review, versioning, and retirement of content
• Identify content gaps in the customer journey and prioritize new content development in partnership with Customer Success Managers

Required qualifications

• 2+ years of experience in customer enablement, content strategy, or a related customer success function
• Proven track record of building or overhauling a content library or knowledge base
• Strong instincts for content structure and governance
• Experience collaborating with Customer Success, Product, Sales, and Marketing teams
• Bonus: Experience in FP&A, SaaS, or B2B software environments