Senior Customer Enablement Specialist

Job Summary

Serving as the primary Customer Enablement point of contact for North America OEM accounts, the full-time Senior Customer Enablement Specialist will manage customer satisfaction and revenue-support activities for mature product lines, resolve complex issues, and drive process improvements while working remotely.

Key responsibilities

• Lead customer alignment meetings and document prioritization needs using Delivery Priority Codes in SAP
• Coordinate resolution of high-priority customer, product, supply, and service issues across internal teams
• Develop forecasts for assigned OEM accounts and ensure alignment with business objectives

Required qualifications

• Bachelor's degree in business or related field (or equivalent experience)
• 5-8 years of experience in sales or customer enablement, with at least 2 years in the semiconductor manufacturing industry
• Strong Excel skills and SAP experience preferred
• Advanced knowledge of semiconductor materials and chemical product applications
• Strong analytical, forecasting, and business acumen skills