Senior Customer Engineer

Job Summary

As a hybrid role, the Senior Customer Engineer will manage technical relationships in the SLED (State, Local, and Education) sectors, focusing on customer adoption, value realization, and commercial accountability while leveraging AI-augmented workflows to enhance public sector solutions.

Key Responsibilities

• Lead technical discovery and deliver tailored product demonstrations and Proof of Concepts for public sector clients
• Oversee technical onboarding and implementation, ensuring rapid time-to-value and addressing integration challenges
• Act as a trusted advisor throughout the customer lifecycle, driving account growth and translating platform capabilities into ROI

Required Qualifications

• Proven experience with SLED, Local Government, or Municipal agencies, understanding public sector buying cycles and compliance
• Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
• Broad technical expertise in web security, networking, cloud infrastructure, and enterprise architecture
• Track record of operating in a quota-carrying environment with knowledge of SaaS metrics and public sector sales cycles
• Exceptional presentation and stakeholder management skills for engaging with government C-suite and officials