Senior Customer Engineer
Job Summary
Delivering professional services to enterprise clients, the full-time remote Senior Customer Engineer will manage engagements from kickoff to customer sign-off, tuning controls to fit customer environments and reviewing AI agents before launch.
Key responsibilities
- Take each engagement from kickoff to customer sign-off with measurable outcomes
- Tune controls using real alert data to build policies and detections tailored to customer environments
- Assess customer-built AI agents and deliver findings along with remediation plans prior to their launch
Required qualifications
- 5+ years in hands-on technical roles with enterprise customers, managing scoped projects from start to finish
- A security background in areas such as detection engineering or cloud security
- Strong scripting skills (Python or similar) and familiarity with REST APIs and cloud platforms (AWS/Azure/GCP)
- Clear technical writing skills for creating actionable findings and reports
- Comfort with ambiguity and a proactive approach to building new functions
Complete Job Description
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